Return & Refund Policy

Thank you for shopping with Khalid Steps.

We want you to be satisfied with your purchase.

Returns

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unworn, and returned in their original packaging with all original tags.

Non-Returnable Items

• Used, damaged, or customized items cannot be returned unless they arrived defective or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can assist you.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake (such as receiving the wrong or a defective item).

If you have any questions about returns or refunds, please contact our customer support team.